Customer Service

GunsOnPoint seeks perfection in every product it produces, but when issues do arise, we want to provide the best-in-class customer support. Our team of U.S.-based customer service professionals are trained to address your needs. If they don’t have an immediate answer, they will work diligently to resolve your inquiry quickly. We are now accepting walk-ins for Fire Arms Store Technical Services. Please be aware that there is limited availability to ensure the health and safety of our customers and employees and access will be permitted on a first come, first serve basis. All customers will be required to check in with security and have a temperature check prior to entry into the facility and will required to wait in their vehicle while service is being performed.


General Contact: Please contact [email protected] to inquire new products, existing product information, current sales orders, your pistol’s production date and returns.

Technical/Warranty Support: Guns On Point is proud to offer world class service on your firearm. Please contact our Technical Service or Warranty Department for information regarding services offered for pistols and parts. Contact [email protected] or Technical.[email protected]

U.S. Headquarters


46725 Us Interstate 81 Rte

Alexandria Bay, New York(NY), 13607


Phone Number: +1 (272) 252-0325

For further information on Hand Gun pistols, please contact your local Hand Pistol stocking dealer.

Return Policy 

Items can be returned within 45 days with copy of the receipt. Items must be purchased through to be eligible for return or exchange through Fire Arms Store, Inc. 
The item must be in its original packaging and free from wear. 
There are no returns or exchanges on final sale items. 
The customer has to pay the shipping back to Hand Gun. We will send any requested exchange items after we have received the original merchandise at the warehouse. 
To initiate a return or exchange please contact [email protected] with your order details.